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IHG Case Study

Snapfix

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July 31, 2020

The Client

The 5 star InterContinental Hotel in Dublin is part of IHG, the world's largest hotel group with over 3,600 hotels and 537,500 guest rooms in nearly 100 countries and territories around the world. Mr Nicky Logue is the General Manager.

A ‘Reassuring’ Challenge

How could the hotel easily reassure guests, visitors and staff that the hotel was adhering to IHG’s strict international hygiene protocols, following the reopening of the hotel after the initial Covid-19 lockdown?

The Solution

Nicky and his team discussed the challenge with their photo-based hotel maintenance platform provider, Snapfix, to see if they could help. Snapfix had developed a simple, innovative and highly customisable dashboard referred to as a ‘Snapboard’ for use in public areas or in management offices.

The Snapboard was simple for the hotel’s audio-visual technician to display within minutes on the existing hotel TV monitor.

Now everyone in the hotel could see at a glance how many minutes it was since the door handles, lift buttons or the restrooms (for example) were deep cleaned with hygiene disinfectants.

The hotel chooses what to display on the IHG-branded Snapboard and it’s all controlled by the Snapfix app that the multi-lingual cleaning staff use on their phones. There’s no need for paperwork, post-it notes, phone calls, voicemails or messaging.  It’s all managed and controlled using photos on Snapfix.  And training is minimal.

The Benefit

Hotel guests, visitors and staff now have complete peace of mind due to the constantly updated Snapboard.  It provides a visual reassurance that staff are completely Covid-aware and are doing continuous non-stop deep cleaning in high traffic public areas.

The Verdict

“Snapfix is great for our hotel’s maintenance and cleaning tasks. Using photos for team communication is so easy and efficient for our team. And the ‘Snapboard’ is displayed in our lobby, giving our guests, visitors and staff the confidence that our IHG hygiene programme is well managed by an automated system. I recommend both Snapfix and the Snapboard feature very highly for any hotelier”

Nicky Logue, General Manager, Intercontinental Hotel (Dublin)

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